Posted: June 26th, 2011 - 10:21am
Source: Cruise Critic

A human hair in an ice machine, "extremely dirty" water in a pool, chemicals stored near napkins and paper cups and even a few errant cockroaches -- these are just a few of the reasons that led the Centers for Disease Control and Prevention to slap a rare failing grade on Cunard's Queen Mary 2 after its latest inspection.
The ship scored a lowly 84 out of 100 during a Vessel Sanitation Program inspection on June 10, with 86 considered a satisfactory grade. Just last year, in July 2010, the ship sailed through the inspection with a score of 98. The CDC conducts surprise cleanliness exams twice a year.
In the detailed report, inspectors cited dozens of violations, including potable water tanks that were improperly maintained, wine and food products that were improperly stored directly on an open deck, and food residue on many surfaces that should have been wiped clean (e.g., a blender lid, steel shelving and even several deck surfaces). The word "filthy" is used in the report five times.
The condition of ice machines came under attack in several instances, included the aforementioned hair (found on an inside white lid) and one machine that had a "heavy amount of soil in the rear inside compartment." As for the ship's unwanted guests, the CDC reported that "four live fruit flies and four adult cockroaches" were found in a storage locker.
In a statement provided to Cruise Critic by Cunard, the line contends that the "poor assessment on 10 June resulted largely from one small area of the ship's overall operation. All the issues raised in the report were immediately addressed and have now been corrected." In response to the report's citations of numerous staff lapses, Cunard says, "Ship and shore management have now redefined certain roles and responsibilities to clarify accountability and the company's already rigorous training schedule has been stepped up."