June 2012

  • Posted: June 9th, 2012 - 6:21pm by Doug Powell

    I have a muffin problem.

    As a kid the family would often drive the two hours to the grandparents for the weekend.

    I barfed a lot.

    This one time, I ate a muffin, and it came back up.

    Everywhere.

    I didn’t try them again until my 30s, and never made them.

    But today, Sorenne and I made muffins. Half whole wheat, half all-purpose flour, baking soda, baking powder, honey, canola oil, blueberries, strawberries and cinnamon.

    We’ll try these again.

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  • Posted: June 9th, 2012 - 1:48pm by Doug Powell

    It’s Taste of Charlotte not Taste of Bacon.

    And whatever the meat, don’t wash it.

    Fox Charlotte (that’s in North Carolina) interviewed some vendors at the annual Taste of Charlotte, where Mital Naik of the Brazz Steakhouse booth was preparing to feed 5,000 people a sampling of 10 types of meats prepared on a traditional Brazilian grill.

    "Today we're doing filet wrapped in bacon and chicken wrapped in bacon and scallops wrapped in bacon," Naik said.

    As Health Officials race against the clock to determine the cause of an E. coli outbreak just hours away in Atlanta, Naik said he's making sure his high-end steak house's meat is thoroughly cooked and washed. Naik said, "It's something you have to think about."

    Don't wash raw meats. Salmonella and other bugs can be sprayed up to 3 feet away by washing. Canadian, American and even British governments all recommend no washing of raw meat. Washing cooked meat may not help with that high-end appeal.

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  • Posted: June 9th, 2012 - 2:34am by Doug Powell

    Amy likes her lamb; and she likes it rare.

    I'm ambivalent. But when I do cook lamb, which is abundant in Australia, I always use a tip-sensitive digital thermometer to make sure it gets to at least 140F and not overcook.

    I worry about the worms.

    Toxoplasmosis doesn't grab the headlines the way salmonella or E. coli outbreaks do, but new research suggests that some organic meats may be more likely to carry this parasite, which can then be transmitted to consumers who eat these meats, if undercooked.

    Cari Nierenberg of My Health News Daily reports the authors of a paper published online May 22 in the journal Clinical Infectious Diseases write, "The new trend in the production of free-range, organically raised meat could increase the risk of Toxoplasma gondii contamination of meat.”

    The researchers point out that eating undercooked meat — whether organic or conventionally raised — especially pork, lamb and wild game such as venison, is one of the main ways people become infected with the toxoplasma parasite. People can also contract the infection by not washing raw fruits and vegetables, which may have come in contact with soil contaminated by cat feces.

    Cats can spread toxoplasmosis after eating other infected animals and then passing the parasite along in their feces. This can contaminate not only home litter boxes, but the soil or water if a cat goes outside.

    Although perhaps as many as one in five Americans carry the parasite, few people have symptoms because the immune system in healthy people does a good job of preventing T. gondii from causing illness. Toxoplasmosis presents more of a threat to pregnant women and people with a weakened immune system, especially if they change cat litter boxes or touch contaminated soil when gardening.

    The new research reviews the foods most likely to carry the parasite, and how people can prevent becoming sickened by it. The foods with the greatest chance of carrying toxoplasmosis parasites in the U.S. include raw ground beef or rare lamb; unpasteurized goat's milk; locally produced cured, dried or smoked meat; and raw oysters, clams or mussels.

    Growing consumer demand for "free-range" and "organically raised" meats, especially pork and poultry, will probably increase the prevalence of T. gondii when people undercook and eat these foods, according to the study's authors, Dr. Jeffrey Jones, of the parasitic diseases branch of the Centers for Disease Control and Prevention, and J.P. Dubey, of the USDA's Animal Parasitic Disease Laboratory.

    That's because as more pigs or chickens are raised in less confined, more animal- friendly environments, they have greater access to grass, soil, feed or water that may be in contact with infected cat feces, or to rodents or wildlife infected with T. gondii.

    Compared with chickens raised indoors, the prevalence of the parasite in free-range chickens is much higher, anywhere from 17 percent up to 100 percent, in some estimates. (But the risk is low for chicken eggs, the authors noted.)

    Other research has shown that more organically raised pigs have tested positive for T. gondii than conventionally raised pigs.

    Sheep also have a higher likelihood of being contaminated with toxoplasma, as do game meats such as deer, elk, moose and wild pig. Beef and dairy products have not yet played a main role in transmitting the infection, except for eating raw or undercooked ground beef.

    "Toxoplasmosis in an under-recognized source of food-borne illness and attracts little public attention," said Douglas Powell, a professor of food safety at Kansas State University in Manhattan, Kan. "People are not as familiar with this parasite, so we think it doesn't happen much," he explained.

    Yet, toxoplasmosis is one of five "neglected parasitic diseases" targeted by the CDC as a public health priority.

    By one recent U.S. estimate, toxoplasmosis was the second-leading cause of food-borne illness deaths (salmonella is first), claiming more than 300 lives a year. The parasite was also responsible for more than 4,000 hospitalizations annually, ranking it fourth among food pathogens.

    As consumers shift their eating preferences, whether it's to organic foods or to less-processed foods, the microbial risks are altered, Powell said. "Whatever food- production system we come up with, some 'bugs' will find a way to adapt and flourish. So the key is continual vigilance."

     

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  • Posted: June 9th, 2012 - 12:58am by Doug Powell

    Albert, our friend in France, has some things to say about restaurant inspections, the various certifications and what they really mean. Translation into English by Amy Hubbell.

    This question was already raised in an article on food safety and communication in food service in May 2011. Now La Dépêche is reporting "Three tables certified for good behavior" (7 June 2012).

    Is this about putting scores on doors in France?

    Is it about a controlled inspection that has just certified the hygiene holy grail?

    And well no… but let’s just see what it’s about:

    “A master restaurateur and his team chose to take a year to prepare to get the hygiene certification logo from the Food Service Food Safety Association (ASAR), validated by the BVC (audit office and council). This means that this professional obtained a minimum of 70% compliance out of 330 evaluation points. “My team and I have been tested over an entire day,” explained the restaurateur. “It’s an extremely thorough evaluation that leaves nothing to chance in matters of hygiene and food quality. From maintenance of the kitchen up to the quality of referenced products and the state of the dining room. He added, “Nothing is possible without the willingness and training of the team. It’s a partnership.”

    And then the newspaper asks this very touching question: “But why would they want to undergo such a drastic certification process?”

    Doesn’t this “drastic certification process” with only 70% compliance also mean there was 30% non compliance?

    In short, the answer is of interest:

    “Simply because I believe that many restaurateurs call themselves professionals and are not. It’s also a choice to take a qualitative step for me and my clients who are reassured to know that they can come to … with peace of mind.” [Note: names of restaurants have been removed.] This hygiene certification attracts few restaurateurs in Toulouse mainly because of the personal investment and the financial cost. A pioneer in the field, … of the … Brasserie: “In this profession, rigor must be everywhere: from the way the personnel are dressed to the traceability of the food.” Another candidate for this strict evaluation: … manager and founder of … “This process is truly a constraint but it is a guarantee of our profession where close is never good enough.” “To undertake this evaluation, the company must free up a certain amount of money,” admits Patrice Rotat, head of the BVC for Toulouse who clearly stipulates that this evaluation does not replace the veterinary inspections.”

    It’s an age-old problem. Hygiene has a price; we also know that it has no price, for the consumers/clients. You might as well get started…

    It would be interesting to know, if with 70% compliance and, perhaps, 30% non compliance, what the veterinary services would have thought, as they are the ones who do the “real” inspections.

    Seventy per cent compliance to get a safety certificate? Why not? Everyone has to make a living, but does the consumer know what this really means?

    How can we distinguish a restaurant that obtained 100% compliance from one that only got 70% and puts up the same certificate? The reality of this type of certification, even if it is a step in the right direction, can also be challenged because the restaurateur says that he prepared with his team for a year. The inspection by this company, was it announced or was it impromptu? We don’t know. Nothing is said either about the next goal: more than 70% compliance?

    Preparing for a year to obtain what seems to be normal hygiene says it all.

    In the end, what should we take from this report, closer to marketing food safety than the culture of food safety, is that there is still work to be done in spite of the total number of inspections undertaken by the DGAL. This time, change is not for now.

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  • Posted: June 8th, 2012 - 3:57pm by Doug Powell

    Federal health officials told CNN today 14 people in six states have been sickened by the same strain of E. coli over the past couple of months.

    According to CDC spokeswoman Lola Russell, 14 cases of Shiga toxin-producing Escherichia coli O145 infection with the same DNA fingerprint were identified in six states. "Their illness onsets range from April 15 to May 12, 2012," she said. "Three ill persons have been hospitalized. One death has been reported in Louisiana."

    Cases have been reported in Louisiana, Georgia, Alabama and Florida, according to local health departments and media reports. The CDC would not reveal which other two states were reporting cases.

    Louisiana health officials would confirm only that one child died and two adults were sickened in the New Orleans area. CNN affiliate WWL reported that the child was 21-month-old Maelan Elizabeth Graffagnini, who fought the infection for weeks at a local hospital.

    Except the Louisiana Department of Health and Hospitals (DHH) has now identified a fourth case. The Louisiana cases occurred in late April and early May 2012.

    Georgia is reporting five cases, the most in one state.

    "Four of five are female, and their ages range from 18 to 52, with a median of 34. Illness onsets range from (April 15-28); one case was hospitalized overnight for this illness, and no cases have died," said Suleima Salgado, deputy director of communications for the Georgia Department of Public Health.

    The cases in Georgia have been mild, according to Dr. J. Patrick O'Neal, who heads the Division of Health Protection within the Georgia Department of Public Health.

    He said Thursday, "I don't think there's need for great concern. I think awareness, yes, concern, no. We have outbreaks of various diarrheal diseases quite frequently."

    E. coli can have an incubation period of as little as one day and as long as 10 days after exposure. According to the CDC, "the symptoms often begin slowly with mild belly pain or non-bloody diarrhea that worsens over several days." So investigators are dependent on people accurately remembering what they may have eaten or come into contact with before they got sick.

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  • Posted: June 8th, 2012 - 3:04pm by Doug Powell

    Parmalat Australia Ltd has recalled Pauls Smarter White Milk (1L) from Woolworths, Coles, BP Service Stations and smaller independent outlets in NT due to Listeria Monocytogenes contamination. Listeria may cause illness in pregnant women and their unborn babies, the elderly and people with low immune systems.

    For further information, please contact Parmalat Australia Ltd on 1800 676 961.

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  • Posted: June 7th, 2012 - 7:49am by Doug Powell

    Wait, what?

    As I was reading today’s news from ThePoultrySite while exfoliating in the bath, I noticed The New South Wales Food Authority, the state where Sydney is, is investigating 49 cases of Salmonella poisoning, suspected to be from consuming foods containing raw egg.

    The rest of the story wasn’t about people barfing, it was about a Poultry CRC project examining how defects in shell quality and structure may increase the risk of bacteria on the outside of the egg shell entering the egg. This research is being led by Associate Professor Julie Roberts at the University of New England in Armidale. 

By investigating the incidence (and significance) of minor defects in the ultrastructure of the egg shell, such as translucency, the project aims to quantify the ease with which bacteria causing food-borne illness are able to penetrate the egg shell. This involves a number of research approaches; traditional measures of egg quality, cuticle staining, shell ultrastructure assessment and microbial studies.

    But what about the sick people? No other public reporting, nothing on the NSW Food Authority web site, nothing, even though Australia still has a serious egg problem.

    A table of raw-egg related outbreaks in Australia (thanks Gonzalo and Sol) is available at http://bites.ksu.edu/raw-egg-related-outbreaks-australia.

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  • Posted: June 7th, 2012 - 6:12am by Doug Powell

    The Canadian government is unveiling a food-safety bill today that will hike penalties for serious offences to $5 million.

    Sarah Schmidt of Postmedia News writes the bill, to be tabled in the Senate, could bring together as many as five food statutes with varying standards under one piece of legislation — the food provisions of the Food and Drugs Act, the Consumer Packaging and Labelling Act, the Meat Inspection Act, the Fish Inspection Act and the Canada Agricultural Products Act.

    The move follows a recommendation from Sheila Weatherill to simplify and modernize federal legislation and regulations that affect food safety. The government turned to Weatherill to conduct an independent investigation on the state of food safety in Canada after the 2008 deadly listeriosis outbreak linked to deli meats produced at a federally inspected facility.

    Weatherill, who zeroed in on a "vacuum in senior leadership" among government officials, directed more than half of her 57 recommendations to the Canadian Food Inspection Agency following the death of 23 Canadians who consumed contaminated meat.

    Under current rules, anyone convicted of a serious offence could be fined up to $250,000. Under the new act, penalties could be as high as $5 million, or, in the case of the most serious offences, even higher at the court's discretion.

     

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  • Posted: June 7th, 2012 - 5:37am by Doug Powell

    A Melbourne woman is critically ill after eating a toxic death cap mushroom.

    Six months after a similar outbreak in a Canberra restaurant killed two and sickened one, Australian health authorities are again warning people not to pick their own mushrooms as recent weather conditions have created the ideal environment for the poisonous fungi.

    Austin Hospital emergency department director Dr Fergus Kerr said death cap mushroom poisoning is particularly hard to detect as the more severe symptoms may not appear until a day or two after ingestion.

    He said poisoning by death cap mushrooms had a mortality rate of about 50 per cent and urged people to only eat commercially farmed mushrooms.

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  • Posted: June 6th, 2012 - 4:04pm by Ben Chapman

    Author: 
    Ben Chapman

    With the Stanley Cup Finals set to end tonight (I'm not convinced New Jersey will prolong the inevitable), my sports-watching efforts will soon switch to Euro 2012 soccer (or non-American football). It's not the most exciting sport but I do like the lack of commercial breaks. According to Sports Illustrated, co-host Ukraine's team has been hit by some sort of pathogen that is affecting 10 players and almost cancelled a warm-up game yesterday. Lots of vomit associated with a team sport? Sounds like norovirus.

    The main concern is over Ukraine's most-capped player, midfielder Anatoliy Tymoshchuk, who has been on a drip.
    "We have to bring the guys out of this condition,'' coach Oleg Blokhin said. "It's good that the poisoning didn't happen on June 11. For me, the most important thing is healthy footballers.''

    Team doctor Leonid Mironov told reporters Wednesday that Tuesday's match against Turkey, which Ukraine lost 2-0, was almost cancelled after the players had come down with the bug that was causing some of them to vomit. Blokhin said that fullback Bohdan Butko and midfielder Denys Harmash played against Turkey despite being ill.

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  • Posted: June 6th, 2012 - 3:45pm by Ben Chapman

    moose.poop_.jpg
    Author: 
    Ben Chapman

    In an effort to curb a crying fit as I was leaving to play hockey a few months ago, I told almost-4-year old Jack that he could watch me on TV when I left (a Carolina Hurricanes game was about to start). He believed me and apparently watched 5 minutes before getting bored. He still thinks the guys I play with every Monday night are Jeff Skinner and Eric Staal.

    I'm sure Jack will be crushed when he finds out I tricked him (and play adult beer league hockey, fairly poorly). While the hockey trick won't get me a parent of the year award,  I've never convinced either of my kids (or anyone else's kids) to eat moose poop, or anything else that might contain a bunch of pathogens.

    According to the National Post (that's from Canada) an adult chaperone of a 8th-grade canoe trip is accused of telling two Winnipeg students that dried moose droppings was 'a nutritious mix of wild berries and grass.' 

    The allegations stem from a May 25 trip involving about two dozen students from Walter Whyte School, accompanied by teachers and other adult chaperones.

    Angie Jonski said her nephew was one of the victims.

    “They all laughed — he ran to the river to wash his mouth out,” Jonski said.

    Lord Selkirk superintendent Scott Kwasnitza confirmed he has been conducting an investigation, but would not discuss any details.
    “We’re trying to deal with it internally,” he said.

    Moose are ruminants, and often carry pathogenic E. coli in their poop. Authors of a 2005 Norwegian survey of wild cervid poop found E. coli O103 in over 20 per cent of tested turds.
     

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  • Posted: June 6th, 2012 - 6:24am by Doug Powell

    Intertubes have prevented so many bar fights.

    In the past, someone would assert John Fogerty was singing, “There’s a bathroom on the right,” when he was really singing, “There’s a bad moon on the rise.”

    Now, check the web, lyrics are there, punches avoided. But arguments in the absence of data continue, predominantly on dumb cooking shows.

    The MasterChef franchise has extended to Australia and New Zealand. I don’t watch it but saw this story from the New Zealand Herald where the eliminated contestant made protestations that his chicken was perfect, while the judges disagreed.

    “Controversial MasterChef contestant Tony Price has hit out at the reality show's judges after he was eliminated for serving "slightly undercooked" chicken.

    “Price was told he was being sent home after last night's tense cookbook challenge because his spicy Spanish chicken dish was undercooked.

    But Price - who sparked a nationwide debate about "narking" after dobbing in two contestants for cheating in last week's Singapore-based challenge - today told nzherald.co.nz his chicken dish was "cooked to perfection."

    "I knew then that I didn't serve undercooked chicken and I still know now that it wasn't undercooked," he said.

    "It was moist all the way through. It was in an oven at 200 degrees for 35 minutes - that's after I'd browned it off in a pan - then it went into a resting oven for another 30 minutes at 70 degrees.

    "It can't not have been cooked - it's a matter of physics and maths."

    Price, an Auckland resident who is now cooking fulltime, said the judges should have criticised him for putting them at risk of salmonella - a food bug which can be caught by eating raw chicken.

    "If (chicken) isn't cooked, you can't eat it. That's a black and white thing. If it wasn't cooked through enough to get me eliminated, they should have been slamming me for having put them in a dangerous situation (because) they ate so much of it.

    There’s an easy, data-based solution: use a tip-sensitive digital thermometer.

    I have no idea what narking or dobbing mean.  

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  • Posted: June 6th, 2012 - 5:06am by Doug Powell

    The weather is perfect, highs of 68F, lows of 50F and nothing but sun. I walk around in shorts. Everyone else, including Amy, is freezing. I’m planning a year in shorts.

    Lunch today was accompanied by the Love Boat’s Captain Stubbing tap dancing in the background as we dug into some goldband snapper, prawns, roasted red peppers, sweet corn, home fries and accessories.

    Everything was cooked on the grill but I overdid the prawns. However, the snapper was a thermometer verified 125F when I pulled it off, rising after that, and topped with Tahitian-lime-mint-garlic butter. And this is winter.

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  • Posted: June 6th, 2012 - 4:50am by Doug Powell

    State health officials say last month three people in the New Orleans area contracted E. coli bacteria. One of them recently died from the illness.

    The funeral for 21-month-old Maelan Elizabeth Graffagnini was held Monday. Now the Louisiana Department of Health and Hospitals has some partial answers.

    Two other adults in the New Orleans area were also sickened by the same strain of E. coli linked to a multi-state outbreak.

    But Tuesday night, state health officials are discounting speculation that in this new case, the bacteria was contracted from animals at the Audubon petting zoo. They say their scientific investigation shows otherwise.

    Dr. Raoult Ratard, who is the state epidemiologist, wrote in a statement: "Contact with a petting zoo can be ruled out due to the fact that no cases, except one, had contact with the local petting zoo. The likely exposure is a food source but this has yet to be confirmed."

    According to Dr. Gary Balsamo, state public health veterinarian and assistant state epidemiologist in the Office of Public Health, Louisiana Department of Health and Hospitals, "Three cases of toxigenic E. coli were reported to DHH in May 2012 in the greater New Orleans area. These cases all have the same 'DNA fingerprints.' They are part of a CDC cluster of cases coming from several southern states. The CDC investigation has not yet identified the common source. Rumors that the strain are coming from petting zoos appear to be unfounded."

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  • Posted: June 6th, 2012 - 1:12am by Doug Powell

    In CFIA-speak, “no confirmed illnesses” means people are sick it just hasn’t been confirmed by testing; “no reported illnesses” means they don’t know of anyone who is sick.

    The Canadian Food Inspection Agency (CFIA) is warning the public not to consume the ground beef described below because the products may be contaminated with E. coli O157:H7.

    The affected products, Ground Beef Reg. and Ground Beef Lean, were sold in plastic bags of varying weight on May 31, 2012 from the Kabul Farms store located at 255 Dundas Street West, Mississauga, Ontario. The packages bear a sticker with the product name, the store's name and the price.

    Consumers are advised to contact the retailer if you are unsure as to whether you have the affected beef products stored in your home freezer.

    There have been no confirmed illnesses associated with the consumption of this product.

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  • Posted: June 5th, 2012 - 4:40pm by Doug Powell

    Evan wants to know if health types investigating outbreaks of foodborne illness – or, as it’s initially described, a lot of people barfing, go figure out why – have any training. And if so, what kind of training was offered and whether it was any good.

    Evan Henke, a PhD student at the University of Minnesota (right, pretty much as shown) wants to know this info to be able to summarize the typical training and work experiences of public health disaster responders in the U.S.

    And get his PhD.

    Evan writes, “To build the evidence base of determinants of health department performance, The University of Minnesota has developed an online survey for state and local epidemiologists and environmental health professionals involved in foodborne disease outbreak response in the U.S.

    “The Institute of Medicine has long recognized the need to describe the organizational and environmental determinants of public health department performance. This need is intensified in programs related to public health emergency preparedness and response, where public health activities are critical to the mitigation of and recovery from disasters.

    “Foodborne disease outbreaks are regularly recurring disasters requiring public health action including laboratory testing, epidemiological investigation, environmental inspection, and regulatory product traceback.

    “Several determinants of public health performance for these activities have been proposed. In focus groups conducted in 2010 by the University of Minnesota, state and local foodborne disease responders identified predictors of performance including the following:

    -Size of Jurisdiction
    -Disease Reporting Laws
    -Program Budget
    -Organizational Structure
    -Surveillance Processes
    -Staff Training
    -Staff Experience in Similar Disaster Response
    -Inter-Professional Relationships and More

    “If you are an epidemiologist or environmental health professional, please consider reviewing the survey consent and participating at the link below. The survey will require 15-20 minutes.”

    https://live.datstat.com/DCSS-Collector/Survey.ashx?Name=FOBOS_Survey_1

    This survey has been approved by The University of Minnesota Institutional Review Board (Study 1110E05746). If you have questions about the survey, please contact Evan Henke, PhD candidate at The University of Minnesota, at henk0071@umn.edu.

     

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  • Posted: June 5th, 2012 - 3:36pm by Doug Powell

    AP reports U.S. school districts are turning up their noses at pink slime, the beef product that caused a public uproar earlier this year.

    The U.S. Department of Agriculture says the vast majority of states participating in its National School Lunch Program have opted to order ground beef that doesn't contain the product known as lean finely textured beef.

    Only three states - Iowa, Nebraska and South Dakota - chose to order beef that may contain the filler.

    But as of May 18, the agency says states ordered more than 20 million pounds of ground beef products that don't contain lean finely textured beef. Orders for beef that may contain the filler came to about 1 million pounds.

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  • Posted: June 5th, 2012 - 3:12pm by Doug Powell

    As an Anglophone Canadian, it’s second nature to make fun of the French.

    My Welsh grandfather, with his Winston Churchill ashtray, would often pronounce his hatred of the Canadian version, the Quebecois, while watching Toronto-Montreal hockey games back when both teams didn’t suck.

    That’s how old I am.

    The New York Times reports the Cantine California started parking in Paris in April, the latest in a recent American culinary invasion that includes chefs at top restaurants; trendy menu items like cheesecake, bagels and bloody Marys; and notions like chalking the names of farmers on the walls of restaurants.

    What the story describes as the hugely popular burger truck Le Camion Qui Fume (The Smoking Truck), owned by Kristin Frederick, a California native who graduated from culinary school in Paris, I describe as an advert for chefs-don’t-know-crap-about-food-safety (see Heston-norovirus-isn’t-my-fault-Blumenthal, who prepared some stuff for the Queen).

    American chefs are at the helm of some of Paris’s hippest restaurants, like Daniel Rose of Spring, Kevin O’Donnell of L’Office and Braden Perkins of Verjus. And the city’s collective crush on high-end hamburgers continues: Parisians are paying 29 euros, or just over $36, for the popular burger at Ralph’s, the Hamptons-Wyoming-chic restaurant in the palatial Ralph Lauren store.

    The story is full of hopeless clichés and food porn, but worse is the food safety in the accompanying video, with apparently raw beef as hamburgers; I guess it’s OK because it’s grass-fed (note to insufferable foodies – that’s called sarcasm).

    Amy’s going to France for research at the end of the month (that's her, on the right, in France, me on the left). My recollection is she liked her street-food baguettes. The produce and seafood in Brisbane is far superior to Paris. The bloody Marys were better in Manhattan (Kansas).

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  • Posted: June 5th, 2012 - 6:42am by Doug Powell

    An answer to the age-old Canadian problem of polite in public: you don’t have to tell that waiter to wash his hands after a number 2 in the next stall, just text it to his boss.

    msnbc.com reports a new program, Talk to the Manager, lets you text gripes right to those in charge at a restaurant, with the philosophy behind the program being, "Help us before you Yelp us."

    "Talk to the Manager" works like this: Say you find the restaurant's bathrooms filthy. While you're at the restaurant, you don't even have to get up from your table to complain, or hope that your waiter or waitress will pass your concerns on. You text a message to the number on the card on your table. The message goes to the restaurant manager and to the owner. One of them responds, sending an apology and saying the restrooms will be cleaned up (and then, presumably, following through).

    The result (in an ideal world): "The customer is impressed by your outstanding service and tells more people about you," says TalkToTheManager.com.

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  • Posted: June 4th, 2012 - 11:34pm by Doug Powell

    The Louisiana Department of Health and Hospitals confirms that a New Orleans-area child diagnosed with E. coli has died. The agency is now trying to find the exact source of the toxic infections that also made two other people sick.

    Touro family physician Dr. Meredith Maxwell says, "If you look at a hamburger and it's really pink, you could be at increased risk for E. coli, so you need to make sure your hamburger meat is cooked through and through.”

     

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